I hit the complete payment option and the amount jumped by 50% percent. The rate was shown, as usual, every time I use PassportParking for the same meters and the same time zone.
PASSPORT PARKING APP MANUAL
And whomever is responsible for end user use cases and process flows seems can’t seem to understand is that if PassportParking fails while you’re on your way to work … what are you supposed to do? Wait for the next train that comes after you call their useless support team to trouble shoot? Stand in a public place constantly re-entering payment information? Or take a $25 hit from a parking ticket because they can’t get it together and just don’t care? (And, because by the time you’ve finished fighting PassportParking you’re either already on the train or don’t have time to go back to complete the manual pay process.) How many days can you tolerate that before you abandon the train stop you’re at in favor of any other option? When PassportParking fails, Passport Parking should reimburse for the parking ticket. I hate PassportParking with a passion and can’t wait for a competitor with better quality control and UX design team to replace it.
PASSPORT PARKING APP UPDATE
This must be an update issue and hope it will be fixed ASAP. I can’t reach my car so I will probably get a ticket. PassportParking has been a great convenience but today it suddenly required recertification and then refused to accept my PIN.
PASSPORT PARKING APP PLUS
Rating updated to 4 stars to reflect this plus the friendly CS one star off for this experience, the slow support process and the parking ticket consequences that may result. PassportParking is great when it works and usually works flawlessly. Please also create a faster support method, to enable users to avoid parking tickets due to app malfunction. In the end I kept my same PIN I think this was just a way to obtain a new agreement to the terms and conditions.
PassportParking forced me to reset my PIN and trying to avoid losing all of my information when I knew my PIN was entered correctly started this entire situation. Please correct the in-app warning: resetting the PIN deletes the credit card but NOT the entire profile.
I appreciate the sincere efforts to help. This is a new day and PassportParking seems to have reset, which may be thanks to efforts by CS - I can’t tell. CS was very friendly, but the email process is slow and did not give a quick result. Update: The developer reached out here and Customer Service (CS) also responded to my query.
And, if charges ever did result from a ticket, how a user would know they have been paid, when Passport cannot trace money they have collected, but about which they have no further information. Anyone thinking of using PassportParking ought to ask him or herself what stops Passport from randomly and without any cause adding charges to accounts given this approach. I’ve had no tickets placed on the car I use Passport in conjunction with, I received no notice from any town that they ticketed the car, so the money has apparently vanished into the Passport bank account. Neither can tell me anything about the charges other than that they are “probably” parking tickets, but that they cannot “locate the source of the charges in their system.” So, they’ve collected $160 dollars, cannot explain why or for whom they did so, and they have now simply said it isn’t their problem. I have exchanged email with Passport over nearly two weeks and with two different customer service (I use that term guardedly) representatives. My last bank statement showed two charges from Passport for $74 and $86 dollars respectively.
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